Pixel Designs allows for the provision of providing embellishment services on Customer Provided Items (“Item or Items”). Items include but are not limited to: Drinkware, and Substrates deemed appropriate by our customers for embellishment. Embellishments include but are not limited to: Laser Engraving or any other embellishment technique applied.
When Pixel Designs is not the provider of the items being embellished, we require two (2) extra items. We do not guarantee the quality of the work or that items will remain undamaged and/or destroyed during the embellishment process.
Please understand that each item/substrate is unique, and practices used to embellish these items require but are not limited to: Pressure, Heat and react differently to/on each item. When Pixel Designs provides the items being embellished, we do guarantee the outcome of your project.
However, when we are not providing the blank items being embellished, we do not control nor guarantee the outcome of the project. It is possible that some and/or all of your items may be damaged or destroyed and/or embellishments may be deemed unacceptable by you.
Pixel Designs will not replace, rework or otherwise offer any consideration for items damaged by us or embellishment work that our customer may find unacceptable, when items are provided by the customer.
Pixel Designs will make every attempt to provide high quality work on your items, and if possible, contact our customer in advance to discuss and/or avoid any potential concerns. However, we are not responsible for the uniqueness of items provided by you and how these items may react on our engraving.
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