Frequently Asked Questions

Artwork Questions

Please send your design in vector file formats such as .ai, .eps, .svg, or high-resolution .pdf files. Ensure that your design is in black and white, with the black areas representing where the laser will engrave. The resolution of raster images (like photographs) should be at least 300 DPI. If you need help with your design, our team is here to assist you.

Our laser engraving machines can accommodate items up to 24 inches by 18 inches in size and up to 8 inches in thickness. If you have a larger or thicker item, please contact us to discuss potential custom solutions.

Ordering Questions

Our laser engraving machines can accommodate items up to 24 inches by 18 inches in size and up to 8 inches in thickness. If you have a larger or thicker item, please contact us to discuss potential custom solutions.

Our standard turnaround time for most engraving orders is 3-5 business days. However, this can vary depending on the complexity and size of your order. For larger or more complex projects, we will provide an estimated completion time upon reviewing the details of your order.

Shipping Questions

Yes, we offer shipping domestically. Shipping costs vary depending on the size, weight of the order, and the destination. Standard shipping within the U.S. typically takes 3-7 business days. Expedited shipping options are also available at an additional cost.

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